Case Manager
Our operational team will assign a case manager who will liaise with you or your insurance provider to ensure all medical notes, airline documents and clearances are received to ensure a seamless trip back home. Our Medical Escorts are put on standby as soon as we receive a case file and are deployed when our operational team confirm receipt of all necessary papers.
The operational team with your case manager will complete a beginning to end travel process. This includes assessment of the patient medical needs. If you have already booked your travel, we can assist with using existing flights bookings and assess if the airlines will accept the patient for travel.
If the patient has visa requirements, we can assist with local consulates and visa offices to ensure travel documents are in order, usually, there should be no visa requirement to enter back in the United Kingdom, unless the repatriation process requires a scheduled stop and exit of the airport in another country.